Total triage

Virtual Desktop Infrastructure (VDI) is our online total triage solution which allows GP Practices to triage every patient contacting their surgery using telephone and online consultation tools before they make an appointment.

The solution provides users with the ability to access their practice clinical system (currently EMIS Web and SystmOne) or Urgent care System (Adastra) via a modern web browser or client software without the need for VPN access and provide primary and urgent care from their own or NHS issued devices.

Key features

  • Access to EMIS Web via user credentials or Smartcard access
  • Access to SystmOne via user credentials or Smartcard access
  • Access to Adastra
  • Access to Office365 pre-installed for use
  • Access to Accurx Chain 
  • Access to DocMan10
  • Use of Physical Smartcards via our VDI (Windows machines only)
  • Use of Virtual Smartcards (if issued and enrolled)
  • 2FA enabled for all users via the DUO App
  • Substrakt Health service and support management
  • Access to training


Key benefits

Reduces face to face appointments

Protects patient and staff from the risk of infection by reducing attendance at GP Practices

Access clinical system

Gives staff working remotely access to their clinical systems and use of digital triage systems

Video consultation

Offers the ability to run video consultations remotely via the app and SMS

Access for non-digital users

Telephone functionality helps ensure equality of access for non-digital users

Workload management

Creates more flexible working patterns for staff and gives them more control over managing their time and workloads

Use existing hardware

No need to issue specific laptops or hardware

Looking to make access to healthcare easier?