Welcome to The Hub!

Here you’ll find a range of resources to help you promote the Rotherham Health app to your patients.


Promoting the app

Promoting the app and encouraging patients to use it will benefit them and your practice.

In a pilot conducted by NHS Digital, it was found that sending text messages to patients was the most effective method of encouraging uptake of an app, with around 20% of patients clicking the link provided in the text message for more information.

NHS Digital reported that although some practices in the pilot were concerned that text message campaigns could generate phone calls from patients, they found that very few patients contacted their practice after they received a text message.

If you have any feedback on the resources or have any ideas for new materials, please email them through to info@substrakthealth.com.

Templates and scripts – simply copy and paste the text below

Text message template – Messages should be less than 160 characters to count as a single message

Your GP practice is inviting you to use the Rotherham Health App, a simple and secure way to access a range of services. More at: https://bit.ly/3l4Lhn5


Telephone message script

If you’re a patient at our practice, please use the Rotherham Health App as a simple and secure way to book appointments, order repeat prescriptions, view your GP health record and much more. Go to https://rotherhamhealthapp.com/splash for more information or download the app from your app store to get started.


Practice website text

Why not try the Rotherham Health App? It’s the easy way to access your health services

If you’re a patient at our practice we would encourage you to use the Rotherham Health App as a simple and secure way to access a range of NHS services on your smartphone or computer.

It’s already being used by thousands of patients across Rotherham to check symptoms, book appointments, order repeat prescriptions, view their GP health record and much more.

Using the app means that you won’t need to call the surgery to book appointments or order repeat prescriptions. You can do all this at your convenience via the app, 24 hours a day. The app also offers a symptom checker, and you can view your GP health record plus any test results too. If you have children or someone else that you care for, you can link your account with theirs so you can manage their health for them in the same, simple way.

For more information go to https://rotherhamhealthapp.com/splash or you can download the app on the App Store or Google Play.


Email message template

Subject line: Book GP appointments and order medication online with the Rotherham Health App

Main body text:

‘Dear [Patient name]

[Add your practice name in here] is inviting you to use the Rotherham Health App.

It offers you a simple and secure way to:

  • Assess your symptoms using a symptom checker tool
  • Book and manage your appointments
  • View your medical record and test results
  • Manage your medication

The app enables you to do all of this quickly and easily, 24 hours a day from your smartphone, tablet or computer. If you have children or someone you care for, you can link your account with theirs so you can manage their health for them in the same, easy way.

Admin requests

Patients can use this feature on the app to quickly and simply:

  • Request a new patient health check
  • Send the GP surgery a message
  • Request a travel form
  • Follow up on a referral
  • Request a fit note
  • Update personal details
  • Query your prescription
  • Join the patient participation group 

Service directory and self referral

You can access a service directory to find local non-GP health and community services in Rotherham and you can also now self-refer yourself to the following services:

  • Maternity services 
  • Speech and language therapy
  • The Continence Advisory Service
  • The Ear Care Centre

Get registered today!

If you have already registered for the NHS app, you can use the same log in details to access the Rotherham Health App.

For more information or to register using a computer, go to https://rotherhamhealthapp.com/splash and click on ‘Register with NHS Login’.

Click on the links below to download the app from the app store:

Andriod devices: https://play.google.com/store/apps/details?id=com.patientpack.rotherhamhealthapp

Apple devices: https://apps.apple.com/gb/app/rotherham-health-app/id1446024035

Thank you,

[Add practice manager name here]

Practice Manager, [Add GP practice name here]


Prescription message text

Use the Rotherham Health App – https://rotherhamhealthapp.com/splash

Flyers and posters

Promotional videos – great for use on your practice website, screens and social media channels

40 second overview of the Rotherham Health App
Booking an appointment

Managing medication
Overview of the symptom checker

Social media campaigns

Below are are some template posts you can copy and paste to promote use of the app via your social media channels. Download the social media plan and then copy and paste the text provided. The images to accompany the text are in Images-2 file which you’ll need to download separately.

Images for your website

Download the images below and add them to your website to promote the service to your site visitors.

Links to the app stores are as follows:

Google Play: https://play.google.com/store/apps/details?id=com.patientpack.bsol&hl=en

Apple app store: https://apps.apple.com/gb/app/birmingham-solihull-health-app/id1454642688


Slides for practice waiting room screens

Help and technical support

Technical support for patients using the app

Technical support for practices using the app

Target Messaging User Guide

Technical support for practices – Target Messaging

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