Empowering Patients and Healthcare Providers


PatientPack is a new patient-facing platform, that both empowers patients and allows the NHS to transform how it delivers services.

Key Features

Appointment Booking

Allows patients to book appointments with their registered GP practice and hubs.


Real-time medication requests sent to a practice or a centralised team.

Medical Record

Allows patients to view their full coded medical record linked from clinical systems including EMIS and SystmOne.

Personalised Guides

Patients can see personalised guides based on their coded record.

Symptom Checker

Patients can use a clinically approved symptom checker which navigates them to the right service for their needs.

LTC Management

PatientPack enables patients to self-monitor and graph their specific condition based on their coded record.

Key Benefits

Improved access to services

PatientPack provides a front door for patients to access all digital and physical services, including standard GMS, enhanced and community services.

Automated care navigation

PatientPack sign-posts patients to the right place and supports self-care through tailored, personalised guides and content based on an individual patient’s medical record.

Reduces costs of care

PatientPack helps reduce the overall cost of care by using our platform to deliver care in a streamlined way.

Enabling federated working

Reducing the pressure on practice staff and clinicians, PatientPack allows services to be operated at individual practice, federations or entire population level.

Reducing workload for clinicians

PatientPack eases the workload on clinicians and practice staff, reducing the number of touch points, improving quality and patient safety.

Personalised experience

PatientPack can be branded in line with your organisation, providing a familiar solution for local patient populations.


Symptom Checker

Navigate patients to the right part of the NHS system. The clinically approved triage aims at reducing the GP’s workload by educating the patient to use the right available service.

NICE approved

Clinically approved symptom triage that runs through requests to identify red flags and severity.

Fully indemnified

A triaging algorithm that is fully indemnified. This means you are covered until the patient arrives at your practice door.

Flexible implementation

It acts as an independent appointment type and can be implemented as a pop-up before a patient books a GP appointment.

Codes to medical record

A summary of the consultation is filed back into a patient’s medical record.

How does it work?

PatientPack Core

The single platform for patients to manage their healthcare. Patients can book appointments, order medication and view their medical record.

PatientPack Plus

Next to accessing their healthcare, patients can assess their own symptoms through an online consultation and practices can send messaging campaigns to patients.

PatientPack Premium

Commission the full patient experience, including Video consultation and a clinician portal, designed to improve workflows and reduce workload.

Want a bespoke solution?

PatientPack Enterprise

Get the full PatientPacksuite and partner with us to design the future of healthcare together. We offer a bespoke service that will fit your local healthcare needs