Terms and Conditions for use of this site

At Substrakt Health Ltd. we recognise the importance of protecting your personal information and we are committed to safeguarding your privacy. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

As we continue to develop our processes and take advantage of technologies to improve the services we provide, it may be necessary to modify our policy. We, therefore, encourage you to refer to this policy on a regular basis so that you understand our current privacy policy.

This Statement applies to Customer Information only.

Any references to ‘we’, ‘us’ or ‘our’ in this Statement refer to Substrakt Health and its subsidiaries.

Any references to ‘you’ or ‘your’ refers to the individuals for which Substrakt Health processes Personal Data.

What data do we collect?

On our Substrakt Health website, we collect the following data:

  • Personal identification information (Name, email address, phone number, etc)
  • IP geolocation
  • Browser/system information
  • First-party cookies

How do we collect your data?

You directly provide Substrakt Health with most of the data we collect. We collect data and process data when you:

  • Email us via the ‘Get in touch’ button
  • Use or view our website via your browser’s cookies.
  • Sign up for our user testing group

Substrakt Health may also receive your data indirectly from the following sources:

  • LinkedIn
  • Recruitment websites 
  • 3rd party recruiters
  • Websites you might have previously disclosed your data on

How will we use your data?

Substrakt Health collects your data so that we can:

  • Improve presentation and navigation on our website 
  • Look at the ways that users access and use our website
  • Remarketing of visitors
  • Contact you when you apply for a job vacancy

Substrakt Health will never share your data with partner companies.

How do we store your data?

We securely store your data on our SharePoint and operations management systems.  

Substrakt Health will keep your personal information for 24 months. Once this time period has expired, we will delete your data by removing references such as CVs, email enquiries made to info@substrakthealth.com, among other notes.


What are your data protection rights?

Substrakt Health would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request from Substrakt Health copies of your personal data.

The right to rectification – You have the right to request that Substrakt Health correct any information you believe is inaccurate. You also have the right to request Substrakt Health to complete information you believe is incomplete.

The right to erasure – You have the right to request that Substrakt Health erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Substrakt Health restrict the processing of your personal data, under certain conditions.

The right to object processing – You have the right to object to Substrakt Health’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Substrakt Health transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us as follows:

Email: info@substrakthealth.com

Call: 0121 728 2300


Substrakt Health

The Jointworks

62-64 Albion Street


B1 3EA

Cookies, Analytics and Traffic Data

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org

How do we use cookies?

Substrakt Health uses cookies in a range of ways to improve your experience on our website, including:

  • Understanding how you use our website by collecting and reporting information anonymously.
  • Help make our website usable by enabling basic functions like page navigation and access to secure areas of the website.

What types of cookies do we use?

We mainly use cookies to measure user-interactions on our website.There are a number of different types of cookies, however, our website uses.

Analyticssubstrakthealth.com WebsiteSubstraktHealth use Google Analytics, which sets a first-party cookie in order to anonymously identify when users return to specific websites.Google uses the information sent with this cookie to store a history of website pages visited in a user’s session. This data will not be used to associate any part of your identity, anonymous or not, with any other data held by Google.Further information about how to opt-out of this cookie can be found at https://www.google.com/intl/en/policies/privacy/partners/

More information on our cookies and their expiry date can be found here: 


How to manage your cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Substrakt Health website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Substrakt Health keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29th January 2020.

How to contact us

If you have any questions about Substrakt Health’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

Email: info@substrakthealth.com

Call: 0121 728 2300


Substrakt Health

The Jointworks

62-64 Albion Street


B1 3EA

Corporate Information

Substrakt Health Limited is a company founded and registered in the UK (company registration number 09745077), whose registered office is at The Jointworks, 62-64 Albion Street, Birmingham, B1 3EA

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that Substrakt Health has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office here https://ico.org.uk/

Last modified: March 2020