Welcome to The Hub!

Here you’ll find a range of resources to help you promote the BSOL Health app to your patients. But first, we wanted to make you aware of some valuable additional features you may not have set up yet that will help your practice drive efficiencies and improve patient experience.

Target Messaging

Our Target Messaging platform enables your practice to send mass messaging SMS campaigns, appointment reminders and friends and family surveys automatically to your patients.

It’s included as part of the app package and can be set up free of charge. It has been confirmed by the CCG that the text message consumption will be covered along with the cost of the product licensing. The CCG will be billed directly for this so there’s no need to worry about setting up credits etc.

If you’d like to set this up, just email onboarding@substrakthealth.com

Admin forms and clinical assessments

Did you know that you can set up a range of forms which will allow your patients to send admin requests into your practice directly from the app? All the requests are routed by email to your practice, so they can be processed when it’s convenient for your team.

Patients can use this feature to: 

  • Inform the practice of updated contact details 
  • Request a sick/fit note 
  • Order medication 
  • Follow-up on a referral 
  • Send a general message to the practice/GP 
  • Send a request to join a patient participation group 

Clinical assessments/questionnaires for conditions like diabetes and COPD can also be added and linked to appointment booking so you can gather any necessary information prior the appointment or use as a way of monitoring patients remotely.

To request set-up, email onboarding@substrakthealth.com


Promoting the app

Promoting the app and encouraging your patients to use it offers so many benefits for them and your practice. If you have any feedback on the resources or have any ideas for new materials, please email them through to info@substrakthealth.com.

In a pilot conducted by NHS Digital, it was found that sending text messages to patients was the most effective method of encouraging uptake of an app, with around 20% of patients clicking the link provided for more information. NHS Digital say that although some practices in the pilot were concerned that text message campaigns could generate phone calls from patients, they found that very few patients contacted their practice after they received a text message.

Templates and scripts – copy and paste the text below

Text message template – Messages should be less than 160 characters to count as a single message

Your GP practice is inviting you to use the BSOL Health App, a simple and secure way to access a range of NHS services. Find out more at https://bit.ly/2Mgfa6l

(this message is 159 characters in length)


Telephone message script

If you’re a patient at our practice you can now use the BSOL Health App as a simple and secure way to book appointments, order repeat prescriptions, view your GP health record and much more. Go to www.birminghamandsolihullhealthapp.com for more information.


Practice website text

Why not try the BSOL Health App? It’s the easy way to access your health services

If you’re a patient at our practice we would encourage you to use the Birmingham & Solihull App as a simple and secure way to access a range of NHS services on your smartphone or computer.

You can use the app to check your symptoms, book appointments, order repeat prescriptions, view your GP health record and more.

For more information go to https://www.birminghamandsolihullhealthapp.com or you can download the app on the App Store or Google Play.

Using the app means that you won’t need to call the surgery to book appointments or order repeat prescriptions. You can do all this at your convenience via app, 24 hours a day. The app offers additional features including a symptom checker, and you can view your GP health record plus any test results too. If you have children or someone you care for, you can link your account with theirs so you can manage their health for them in the same way.


Email message template

Subject line: Book GP appointments and order medication online with the BSOL Health App

Main body text:

‘Dear [Patient name]

[Add your practice name in here] is inviting you to use the BSOL App, a simple and secure way to access a range of NHS services on your smartphone or computer.

Get registered today!

For more information or to register using a computer, go to https://www.birminghamandsolihullhealthapp.com

Click on the links below to download the app from the app store:

Andriod devices: https://play.google.com/store/apps/details?id=com.patientpack.bsol&hl=en

Apple devices: https://apps.apple.com/gb/app/birmingham-solihull-health-app/id1454642688

Thank you

[Add practice manager name here]

Practice Manager


Prescription message text

Use the BSOL Health App – http://www.birminghamandsolihullhealthapp.com

Flyers and posters

Promotional videos – great for use on your practice website, screens and social media channels

Social media campaigns

Below are a few templates to use to kick-start your campaign on social media. Copy and paste the following text and download the images to post alongside them on Facebook and Twitter.

Did you know we’re live on the NHS Birmingham and Solihull Health App? This is your go-to app for accessing all of our practice services…appointments, symptom checker, ordering medication, video and telephone calls with our GPs, and more. Download it in your app store now! #BSOLHealthApp

Have you heard? You can access our services via the new NHS Birmingham and Solihull Health App! Busy lifestyle? No time to get into the practice? Use the app to book phone/video appointments, order medication, and more. Download it in your app store today! #BSolHealthApp

If you’re registered with us, make sure you download the NHS Birmingham and Solihull app! It has great features like being able to book appointments here or at our hub, checking your symptoms, getting self-care advice, ordering medication and video/phone calls with the GPs. Get involved…download it in your app store now! #BSolHealthApp

Images for your website

Download the images below and add them to your website to promote the service to your site visitors.

Links to the app stores as follows:

Google app https://play.google.com/store/apps/details?id=com.patientpack.bsol&hl=en

Apple: https://apps.apple.com/gb/app/birmingham-solihull-health-app/id1454642688


Slides for practice waiting room screens

Help and technical support

Technical support for patients using the app

Technical support for practices using the app

Target Messaging User Guide

Technical support for practices – Target Messaging

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